Lowongan Kerja Customer Service TikTok Indonesia

TikTok, yang dikenal di Tiongkok sebagai Douyin, adalah layanan jejaring sosial berbagi video yang dimiliki oleh perusahaan Tiongkok, ByteDance. Platform media sosial untuk membuat berbagai video berdurasi pendek, mulai dari genre seperti dance, comedy, dan edukasi, yang berdurasi dari tiga detik hingga satu menit. Lowongan Kerja Customer Service TikTok Indonesia.Lokerbumn.comsaat ini berfokus memberikan informasi lowongan kerja BUMN dan anak perusahaan BUMN. Perusahaan BUMN merupakan salah satu perusahaan incaran para jobseker, selain karena fasilitas perusahaan yang mumpuni juga pendapatan gaji yang cukup terkenal lebih tinggi dari perusahaan perusahaan swasta. Hal ini yang menarik para jobseker untuk berlomba-lomba bisa masuk perusahaan BUMN.Banyaknya jobseeker yang ingin bekerja di perusahaan BUMN ini membuat persaingan semakin sengit. Untuk itu kami menyadari bahwa kalian menginginkan referensi lain dari informasi lowongan pekerjaan. Lokerbumn saat ini juga mengumpulkan informasi lowongan pekerjaan dari perusahaan Swasta maupun Instansi Pemerintahan sebagai salah satu opsi pilihan.Lowongan Kerja Customer ServiceTikTok IndonesiaCustomer Service Specialist (e-commerce)Roles & Responsibilities :Manage customer/seller/creator enquiries escalated by Tier 1 teams in CRM toolIdentify root cause of escalated issues and provide appropriate resolutions in order to deliver excellent service. Summarize the Q&A and log in to the knowledge management toolPromptly escalate critical/ high-risk cases to the appropriate authorityCoordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalationsLook for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experienceRespond to internal and external customer escalations quickly, proficiently and professionally while meeting specific quality expectationsAdhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standardsEngage sellers to develop long-term relationships and confidence in TikTok E-commercePromptly escalate critical/ high-risk cases to the appropriate authorityLook for opportunities to identify on-going issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experienceSupport ad-hoc projects and initiatives per business needsQualifications :BA/BS degree or equivalent practical experienceRequires a minimum of 2 years’ experience in a customer service environmentFresh graduate is acceptable only with quick learning capability and high potentialDemonstrates effective, clear and professional written and oral communicationEager to learn, initiative taker and problem-solverProactive and continuous improvement attitudeHigh problem solving and priority skillsThrives in fast and dynamic environmentsAbility to work under high pressureSupport business in shifts by following the local labor lawsMeticulous and organizedHave a good temper to handle disputes and emergenciesMust be customer service and result-orientedExcellent skills for communicating and relating with both team members and customersExperience in eCommerce or marketplace platforms is a plusWorks comfortably with Microsoft Word and ExcelGood written and verbal communication skills in English & IndonesianSimak Juga Lowongan Kerja Lulusan S1 LainnyaBagi kalian yang berminat dan sesuai kualifikasi silahkan daftarkan diri melalui link di bawah ini :DAFTARHati-hati terhadap segala bentuk jenis penipuan karena sejatinya pendaftaran lowongan pekerjaan itu gratis tidak ada biaya dalam bentuk apapun